Direct Support

Store Inquiries

Inquiries regarding numbered drops, sizing specifications, or archive requests are processed directly by our store team within twenty-four hours.

Sizing & Policies

Essential Information

How do limited drops work?

Can I exchange for a different size?

Every OZO garment is released in numbered, non-replicated drops. Once an item sells out, it enters our archive permanently and will never be reproduced.

Due to the highly limited nature of our drops, we cannot guarantee size exchanges. We recommend referencing our precise sizing charts before purchasing.

What is your shipping timeline?

How do I care for heavyweight fabrics?

All global orders are dispatched from our studio within two business days. Delivery times vary by region and are calculated at checkout.

Our custom-milled heavyweight cotton requires delicate care. Wash cold inside out and hang dry to preserve the structured drape of the garment.

Studio Standards

Uncompromising Service

24h

average response

100%

insured shipping

0

restocks planned